Shipping policy

ORDER PROCESSING

Please allow 3 working days to process your order. Expect an email within 3 working days to let you know your order is on the way.

LOCAL DELIVERY

During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available all across Sweden. If the local delivery option does not show up during checkout, your order is not eligible for local delivery.

When your order is ready for delivery, you will receive an email with real-time tracking information.

Orders are generally shipped within 3 business days using PostNord. You can expect to receive your order within 5 to 8 business days.

Shipping charges for your order will be calculated and displayed at checkout. 

PICKUP IN STORE

Free pick-ups can be arranged from my studio, Höstgatan 37, Malmö. Please contact us on hej.elagrima@gmail.com and let us know what date and time is best for you to pick up your order. Please wait until the pick up time you suggested is confirmed.

 

Delivery Outside the European Union (EU)

  1. Customs Duties and Import Taxes
    By placing an order for delivery outside the European Union, you agree to take full responsibility for any customs duties, import taxes, or other fees imposed by the destination country. These charges are not included in the product price or shipping cost and must be settled directly with the relevant customs authority or courier service.

  2. Regulatory Compliance
    It is your responsibility to ensure that the products you order comply with the laws and regulations of the destination country. We are not liable for items rejected or delayed by customs authorities.

  3. Shipping Delays
    International deliveries may experience delays due to customs clearance or other factors outside our control. We cannot guarantee specific delivery times for shipments outside the EU.

  4. Returns and Refunds
    If a parcel is refused or returned due to unpaid customs duties, incorrect shipping information, or refusal by the local authority, you will be responsible for all return shipping fees and any applicable restocking charges. Refunds, if applicable, will exclude initial shipping costs and may be subject to additional deductions.

  5. Restricted Items
    Certain products may be prohibited or restricted in your country. Please verify with your local customs office before placing an order. We are not liable for items seized by customs due to import restrictions.

  6. Contact Information
    If you have any questions or concerns regarding international delivery, please contact us at [your contact information].

By proceeding with your purchase, you acknowledge and agree to the terms outlined above.